Payment and cancellation

Rent and payment

5.1 Definitions. “Total Rent” means the rent for the house for the whole rental period after any discounts. “Supplements” means optional services such as final cleaning and pets. “Total Price” means the Total Rent plus Supplements, including all taxes and charges. “Arrival” means the check-in date stated in section 4, in local time in Spain. Time limits are counted in calendar days backwards from the Arrival date, and the Arrival date itself is not counted. The reservation date is the contract date.

5.2 Binding reservation. The reservation is binding when the Landlord has received the signed contract and the payment under 5.3 or 5.4. The contract must be returned and the payment made within 5 calendar days after the Guest receives the contract, and in any case no later than the balance due date and before Arrival.

5.3 Reservation 60 days or more before Arrival. The Guest pays 25% of the Total Rent as the booking payment. The balance, 75% of the Total Rent plus Supplements is payable no later than 60 days before Arrival. If the reservation date is exactly 60 days before Arrival, both amounts fall due on that day.

5.4 Reservation less than 60 days before Arrival. The Total Price is payable on reservation.

5.5 Receipt. The Landlord issues a receipt for each payment showing the Landlord’s name, the property and its registration number, the Guest’s name, the number of persons, the arrival and departure dates, the price and the payment date.

5.6 Late payment. If the balance is not received on time, the Landlord sends a written reminder giving 5 calendar days to pay. If payment is not made within that period, the Landlord may terminate the reservation in writing. This is treated as a cancellation by the Guest on the date of the Landlord’s notice, and 11.2 and 11.3 apply.

Booking payment and security deposit

6.1 The booking payment is an advance payment that forms part of, and is set off against, the Total Rent. It is not a security deposit.

6.2 No security deposit is charged under this contract.

6.3 The property must be returned in the same condition as on arrival, without damage to furniture or equipment, with all keys and without any need for extraordinary cleaning, and the house rules must have been observed. Costs arising from misuse, damage or failure to meet these conditions may be charged to the Guest after the stay.

Cancellation, change of dates and refunds

11.1 Notice. Cancellation and requests to change dates must be made in writing by e-mail to the e-mail address stated in the contract. Time limits are determined by the time the e-mail is received, in local time in Spain. An e-mail received before midnight counts for that date. The Landlord confirms receipt in writing.

11.2 Cancellation by the Guest.

11.3 Calculation. Percentages are calculated on the Total Rent and settled against the amounts the Landlord has actually received as rent. The Landlord keeps 50% of the Total Rent in the middle band and the whole Total Rent in the bottom band. If the Landlord has received more, the difference is refunded. If the Landlord has received less, the Guest must pay the difference within 14 calendar days after the cancellation, reduced under 11.4 and subject to mandatory consumer rules. This claim can arise only if the balance has not been received when the Guest cancels.

11.4 Re-letting. The Landlord makes reasonable efforts to re-let the property. If successful, the rent obtained for the nights concerned is refunded, less documented re-letting costs, up to the amount the Landlord has kept.

11.5 Supplements and other amounts. Supplements paid for services that are not provided are always refunded in full.

11.6 Change of dates. The Guest may change the dates without an administration fee if the notice is received no later than 30 days before the agreed Arrival and the new dates are available. Any price difference is settled at the price for the new dates. If the stay is later cancelled, the time limits in 11.2 run from the original Arrival date if it is earlier than the new one.

11.7 Cancellation by the Landlord. If the Landlord cancels, all amounts received are refunded under 11.9. If the Landlord cancels other than for force majeure 29 days or fewer before Arrival, the Guest also receives half price on the rent for a later stay at Casa Vega, subject to availability. No further compensation is payable unless mandatory law requires it. The Guest’s mandatory rights are not affected.

11.8 Right of withdrawal. As this contract concerns accommodation on specific dates, there is no 14-day right of withdrawal.

11.9 Refunds. Refunds are made within 14 calendar days after the notice is received, by the same payment method and in the same currency as the payment. The Landlord bears the costs of the refund.

11.10 Travel insurance is recommended.

Force majeure

12.1 Force majeure means circumstances beyond the control of the party invoking them, which are abnormal and unforeseeable and whose consequences could not have been avoided despite the exercise of due diligence.

12.2 If either party cancels because of duly documented force majeure, no penalty or compensation may be claimed and all amounts received are refunded under 11.9.

12.3 An event does not automatically give a right to free cancellation. It must meet 12.1 and be documented. Illness, cancelled flights and changed travel plans are assessed case by case.

12.4 The Landlord is not liable for losses caused by force majeure, including natural disasters, extreme weather, fire, war, terrorism, strikes, epidemics, orders of public authorities and failures of external utility providers. Payment for nights that cannot be provided is, however, refunded.

12.5 Nothing in this contract limits the Guest’s mandatory rights.